How IVR Helps Logistics Industry Maintain Better CRM and Reduce Costs

Competition in logistics is intense and customer satisfaction is a key factor to ensure loyalty and continuing business. In this context a company needs to maintain a contact centre for customer services. However, costs must also be kept in perspective. Manpower is expensive and this is where interactive voice response solutions or IVR solution for logistics industry is well worth the investment. Logistics and supply chain dynamics keep evolving and these days there is a need for fast and satisfactory response as well as transparency in order placement and delivery with timely updates at all points in between. IVR solutions are the cost effective answer

The right IVR software sourced from a competent vendor and customized according to the business model can go beyond simple supply. It can, for instance, include and intelligent auto attendant that helps various departments connect with each other by simply speaking the name of the person. Retail, especially online, is intimately connected with efficient logistics and here too a custom IVR solution helps vendors located in various locations to report inventory and sales. Once orders are shipped the IVR software can place calls to customers to keep them informed and track the package.

One of the greatest benefits of having an inbound IVR solution is that it reduces the number of people needed to handle calls from customers. The first point of contact is the IVR that offers callers various options and then intelligently routes the call to a customer service representative who is informed and competent enough to resolve the specific issue. This helps in delivering greater customer satisfaction and in making efficient use of manpower in logistics customer service support sections. Logistics also need outbound custom IVR solution that delivers useful information to specific customers or send reminders or initiate promotional campaigns. One can make use of predictive and auto-dialer options that IVR software developers can incorporate in the solution in addition to list management and integrate it all with CRM. The result is extreme satisfaction for customers who need precise answers to precise questions.

Success of the IVR solution for logistics depends on how well customized it is to the operational model of a specific segment. The software must be easy to use with a simple menu and call transfer with least wait times in addition to other backend features like voice recording and integration. It also needs to be HIPAA and PCI compliant from security perspectives. Selecting as the vendor guarantees a seamless experience, reduced costs and enhanced customer relationships.

How IVR Helps Logistics Industry Maintain Better CRM and Reduce Costs

Understand Payment Processing IVR Solution and Its Benefits

Payment processing is part of each business as the company takes charges for offering any professional service. The traditional ways of processing invoices and bills is either done by cash bill payment at the physical location of the company or the office boy collect money from the customer. Both of these methods are time consuming and inconvenient. Moreover, businesses now have started dealing with the international customers where this becomes absolutely impossible to collect cash from the customer. With the technological inventions, people have started taking benefit of remote payment processing models available. One of the most convenient models for the same is the Payment Processing IVR solution.

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The Payment Processing IVR solution benefits an organization by providing an Interactive Voice Response system to automate the payment processing. This works the same way any Interactive Voice Response System works. The only difference is this is specifically designed and developed for processing payment.

Below are the benefits of the payment processing IVR solution.

No installation required on the customer side

To use payment processing IVR solution for paying outstanding bills, your customer won’t need to install any plugin or mobile application.

No need of internet connection

In any other remote payment processing tool, the customers will need to have internet connection while with the payment processing IVR solution, the customer doesn’t need to have data balance or internet connection.

No specific device required

To use mobile application for bill payment, the customer must have a Smartphone. However, the bill can be paid from any type of phone including cellular phone and landline.

Secure payment

The payment processing IVR solution is one of the most secure ways of payment processing as there is no human intervention such as an agent. Also, the system never saves sensitive data such as credit card details of the customer.

Contributes in the cashless transaction movement

The payment processing IVRS supports different payment gateways to provide remote payment facility. This will contribute to the cashless transaction movement which is encouraged by the government of many countries around the globe.

Ecosmob Technologies Pvt. Ltd. provides the payment processing IVR solution. To know more about the offered service, visit

Understand Payment Processing IVR Solution and Its Benefits

FreeSWITCH Solutions To Improve Productivity and ROI

VoIP technologies are winning hearts around the world. Different businesses are taking benefit of these advanced communication and collaboration mechanism. The VoIP has different technologies as part of it, which serve different needs of the businesses. One of the most popular among all is FreeSWITCH. The FreeSWITCH is a reliable and scalable technology to develop different VoIP solutions. Using FreeSWITCH technology one may develop any type of solutions. Some of them are listed hereunder:

IP PBX Solution

The IP PBX solution works as a Private network of communication, which is set up using VoIP technology such as FreeSWITCH. It offers simple to advanced features of communication. As it uses SIP for communication, it reduces the communication cost remarkably.

Conferencing Solution

The support for conference offered by FreeSWITCH is outstanding. Thus, conferencing solution development in FreeSWITCH can help to get the superior quality audio and video conferencing experience.

Telecom API Development

The mobile applications and web applications have started adding the telecommunication features in the native applications. The telecom API can work as a building block of these apps, which need to add the communication related features.

Enum Cnam Lookup

This is a module, which can work as a built in function in big VoIP systems to provide a specific functionality. The Enum is used to translate the telephone number into the unique web address. The CNAM lookup is used to check the caller ID.

Dictation Application

This solution can work as a part of a big system or a standalone system. It is used to provide the speech recognition or speech to text conversion functionality.

Fax Server Solution

This solution is also known as Fax over IP or FoIP solution. It is used for faxing purpose without paper or other related stationery. It means the fax can be received as an email and to send a fax one may send an email.

DID Router Solution

This can be used for routing the DID (Direct Inward Dialing) number. It makes the DID routing easy and quick as well as efficient.

WebRTC Client Solution

It is a web based communication software which can be used for audio video calling. It also supports chat, screen sharing and image sharing.

IVR Solution

The custom IVR solution is an Interactive Voice Response System, which respond to the caller with his selected option and predefined programmed logic. There can be industry or utility specific IVR system such as:

  • Telemedicine IVR

  • Appointment Booking IVR

  • Order tracking IVR

  • Recharge/balance IVRS

  • And many more

Ecosmob Technologies is one of the leading VoIP software development company, which offers custom FreeSWITCH solution development services for all above and other solutions. To discuss your requirements,drop an email at

FreeSWITCH Solutions To Improve Productivity and ROI