The travel and tourism industry is growing for many reasons such as increasing number of solo travelers, family holiday plan makers and even business trip planners. Each type of traveler is looking for a travel agency or an agent who can plan his trip so he can focus on the core goal which can be a business meeting or some fun time. This has given a boost to the tourism industry. The increased number of customers of the travel agency belongs to the different categories. Each may have their own questions, concerns and queries. The travel agency has to ensure that each customer is attended professionally. Here an IVR solution can be very helpful. The tourism industry may gain a plethora of benefits using the IVR solution. This article will share top 3 benefits travel agencies impart using the IVR solution.
Answer customer calls 24*7 with consistency
The IVR solution can serve customers 24*7 with same voice tone and professionalism. The IVR system doesn’t get tired or angry. It will maintain the consistency of reply even for the 100th call in a day. This makes it an amazing tool to cater the customer of the tourism industry.
Give self serving option for frequently asked questions
The customer of the travel industry may ask many frequently asked questions. For example, what are the top tourist destinations to visit in the summer? Or what is the best package for a family or a couple? Do you provide cab service in the city? And many more similar to these. The IVR solution will keep your human resources free to do other productive tasks while at the same time will answer all questions of the customer. This will work in a win win situation for the travel industry as the customer will get answers and the staff can be available for important operations.
Allow customers to book package remotely
The IVR system can also offer payment processing. This means the customer can go through the different options available in the IVR menu; select the package and book the package by paying the bill. This will provide the flexibility to the customer to book package remotely.
There are many more benefits travel industry can impart using an IVR system such as:
Increased customer satisfaction
Ecosmob Technologies offers IVR solution development for the travel industry. To know more, visit https://www.freeswitchservice.com/multitenantivrsoftware