IVR solution is one of the most beneficial tools for any organization or industry. It comes with many features, which work in favor of an organization to automate routine tasks, improve productivity and increase Return over Investment (ROI). Nowadays, a wide variety of IVR solutions are available. The basic functionalities of each IVR system is same. Still, each specific IVR system has a set of features which makes it different from other IVRS (Interactive Voice Response System). Each IVR solution is developed with custom features. One of the as such IVR solution is the Informative IVR solution. Any organization can leverage many benefits using an Informative IVR solution. The government departments are one of those departments which can take maximum benefits from the informative IVR solution.
What is Informative IVR Solution?
Before getting into details of how an Informative IVR solution can help different government departments, let’s first understand what this IVR solution mean? The informative IVR solution includes specific features based on the industry, it is going to cater. The basic usage of the informative IVR solution is to provide the required information to the caller. It is purely information provider Interactive Voice Response System and do not perform any transactional operations such as payment processing.
How Informative IVR Solution Is Beneficial To Government Departments?
Government of any country used to have many departments such as income tax, tourism, education, and so on. Each department has sub departments to serve publicly. It is a known fact that each department has to deal with a too large number of people every day. It is observed that almost 75-83% people are coming to inquire something or calling up to get some information rather than taking some action. The manual resources are just not enough to tackle the massive queries of so many people. As mentioned, a majority of inquiries just don’t require any manual assistance. So those can be automated. The informative IVR solution can work as a great tool here.
When a government department integrates an Informative IVR solution in its working model, each time someone calls the department, the call will be answered by an automated voice response system. The IVR system will play an audio file and will ask for different responses from the caller. The caller may choose the options from DTMF of the phone or by voice answer. This IVR system will offer all the required information to the caller. The government department can feed the required information which can be fetched easily by the callers from IVRS when they call in.
Key benefits of the Informative IVR solution for government departments are listed hereunder:
People can get answer remotely and they don’t need to visit the government offices just to get some information
The information sharing task will be automated by the IVR system so manual resources of government department can focus on other crucial tasks
The Informative IVR system can offer the information to more than one person at a time, so multiple people can be assisted
Now, people don’t need to stay in physical queues
It will enhance the way the public is getting attended and increase the satisfaction ratio in people about the government by getting attended quickly and gracefully
There are many as such benefits any government department or non-profit organization can get from an Informative IVR solution.