The success key of any business is a continuous increment of the client base. This demands acquiring new clients. In any business, there are two types of lead generation to increase the client base. Inbound and outbound. Our call center solution will ensure the graceful operations to convert both types of leads. It will not only increase the conversion ratio, but also your ROI. Our call center software can work as a great tool for continuous lead generation. How? Let’s unveil.
Outbound Lead Generation
The calling will allow you to personally represent yourself and talk directly with the potential clients. Also, it offers higher response and closure rate compared to other outbound lead generation tactics. Here, our call center can assist you.
Our call center has various features to generate outbound leads. Some of them are briefed below.
It will call the prospects with an intelligent algorithm by keeping possible response rate in mind. This ensures that each staff member is utilized efficaciously.
Our call center solution also has the webRTC based dialer. This can be used for manually calling the prospects. It uses the browser to browser and SIP based calling, which decreases the calling cost considerably. The call center solution also has the phone book in which you can save the prospect contacts. These numbers can easily get imported and exported.
Call Center Solution for Inbound Lead Generation
As per the experts, the inbound lead conversion ratio is much higher compared to the outbound. Thus, it is very much important to attend each inquiry call instantly by the right person. Our call center is made for this. It has many features to ensure you never miss any client call. Some of the features are briefed hereunder:
Automated Advanced Call Distribution
This ensures that the calls get attended by the right person from right department. So the lead can be converted quickly and response rate can be faster.
Skill based Call Routing
Our call center allows you to assign skills to your sales stars. One sales representative can have more than one skill so our call center allows you to assign multiple skills to a single agent. Now, each time a call rings, the system will make sure it is handed over to the sales rep who is master in handling such inquiries.
After Hour Support
It is important to attend the client calls even after the working hours. Our call center has features like IVR, Voicemail, Callback, etc. So your callers get the answer and assistance even when your staff is not working.
Real-time Views and Extensive Reports
Our call center offers the live call view so you can keep track of calls and performance of your team. It also offers a wide range of reports to measure the performance of your staff, campaign and many other aspects. This will allow you to work on weak points and sharpen the strength. So you can close more leads and expand your business.
There are many more features which will offer galore of benefits for your business. I would recommend to have a free live demo. To book a demo, drop an email at email@example.com
To know more about our call center software, visit https://www.asteriskservice.com/call-center-solution.html